At the first cash-out

Clubworld Casino: Unverified today, paid out tomorrow

The licence we hold requires every New Zealand player to be identified, and the check normally takes 57 hours from a complete upload.

Start verification now

Licensed and regulatedOperating under license ALSI-731122 issued by the Anjouan Offshore Finance Authority since 2015.

Six points

What the check settles

Six lines cover who runs the check, how long it takes and where to ask questions.

Checks run by

Clubworld Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-731122

Usual wait

57 hours

Required

Before the first withdrawal

Questions e-mail

[email protected]

Minimum age

18+

Four moves

Four steps to a clean result

After these four moves your file leaves the review queue without a second request.

Which file is missing?

In your account you will see a section for identity checks; open it and read which of the three documents is still missing before you upload anything.

When you are uploading the ID

A photo ID goes up first, with all four corners inside the frame and no glare across the text; flat on a table beats a shot held in your hand.

Which digits do they need?

Your card image should show the first six and last four digits, the name and the expiry date, with the middle numbers covered so nothing sensitive travels with it.

Before and after the review

A confirmation lands in the account once the review closes, and most files clear inside 57 hours; if a copy was blurred, one re-upload restarts a shorter pass.

What goes in

Less guessing, three documents

Knowing the exact shot each document needs is what stops a second request landing in your inbox.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsFull page, four corners, no flash glare

Proof of address

ConfirmsWhere you live in New Zealand

Copy showsYour name, address and a date within three months

Payment card image

ConfirmsThe card used for your deposits

Copy showsFirst six digits, last four, name, expiry

When checks hit

Send your documents at these four moments

You will know exactly which moments bring a document request and what to send back.

Matching what you told us

A detail you gave at sign-up differs from the ID you scan, so the team needs a matching set before the account can be cleared.

Before the new card works

Switching to a card or wallet not yet on your account means fresh proof that the payment method belongs to you, so images get requested then.

After a jump in size

Movements far above your usual pattern prompt a closer look, and the team asks for the same proof plus source of funds paperwork.

Your payout without a wait

Cashing out is the final gate, so the licence requires a complete identity file on record before any payout leaves the casino.

You are asked where the deposits came from

Under the licence held from the Anjouan Offshore Finance Authority, Clubworld Casino must show where the money behind larger deposits and payouts comes from. Think of it as routine AML housekeeping that applies to every licensed operator, not a signal that anyone suspects you. You simply send the papers that fit your own situation.

Expect one or two of these, chosen to fit how you fund your account.

Recent bank statement
Payslip or employer letter
Sale agreement for an asset
Pension or benefit letter
Tax or income summary

Fix a returned document in one retry

Your ID is out of date. An identity document past its expiry date cannot be accepted, because the team must confirm you are currently who you say you are. Use a document still inside its valid dates Send a current photo ID instead

Can I send a screenshot? A screen capture loses the security details the reviewer needs to see, so only an original file taken from the screen is accepted. Download the original file from the app Avoid cropping or resaving the file

Edges missing or soft focus. Sharp edges and all four corners of the document have to show, or the reviewer cannot read the details properly. Rest on a flat, well-lit surface Hold steady and fill the frame

While you wait

Before the review, after the review

The worry here is a withdrawal sitting still while documents go back and forth.

Do I have to be verified to take money out?+

Yes. Our Anjouan licence (ALSI-731122) requires a completed check before the first withdrawal leaves the account. We can also ask at registration or at your first deposit, so sending documents early saves you a wait later.

Is my passport safe once I send it in?+

Yes. Files travel over TLS 1.3 encryption and reach the verification team only. Send them to [email protected], or hand them over through the site's secure upload, and they stay with the people who assess them.

My proof of address got rejected, what now?+

Read the note beside the refused file and send a fresh copy of the same document type. Blurred edges and cropped corners cause most refusals, as does a bill older than the address you registered. A clearer photo usually settles it.

Why does Clubworld Casino ask where my money comes from?+

Routine AML duty, not suspicion of you. Casinos licensed by the Anjouan Offshore Finance Authority must show that stakes come from lawful income, and the source of funds step does that. Most players answer with a payslip or a bank statement.

How long does verification take?+

Allow up to 57 hours from the moment a complete set lands. Clear photos of your photo ID, proof of address and masked card image are usually settled sooner. You can check progress through the account area.