Your controls

Which responsible gambling tools does Clubworld Casino give you?

You play only from 18+, and deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion sit in every Clubworld Casino account.

Set a deposit limit

Licensed and regulatedOperating under license ALSI-731122 issued by the Anjouan Offshore Finance Authority since 2015.

Four essentials

The essentials in four lines

You will know the age, the licence, the helpline and who to email about limits.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-731122

Gambling Helpline Aotearoa0800 654 655

Limit questions by email[email protected]

Protection built in

What can you switch on in your account?

You will know which control fits the moment you are in and where to switch it on.

Know your ceiling

A deposit limit caps how much you can put in over a set period. Switch it on before a session, not after a loss, so the figure reflects your budget rather than your mood.

Set your stopping point

A loss limit stops play when your net losses reach the figure you chose. Turn it on when you want a session to end on a number you set in advance.

Time checked, not lost

A session time reminder tells you how long you have been playing. Switch it on if you lose track of the clock and want a gentle nudge to step away.

When you need a breather

A cooling-off period is a short break you take from the account. Choose it when you want distance for a while without closing anything down for good.

The strongest account block

Self-exclusion locks you out of your account for the period you choose. Use it when a break is not enough and you want the door firmly shut.

Keeping control

How do you set a limit in minutes?

Clubworld Casino keeps the controls where you can reach them in a couple of minutes, not buried away.

Opening your profile

Open your profile menu from the account name at the top of the page, then check you are logged in to the account you actually play from.

Find the controls

Look for the responsible gambling section inside your profile. Every tool sits together there, so you do not need to hunt through separate screens.

Which one fits tonight?

Pick the control that matches your situation, such as a deposit limit or a loss limit, and choose a figure you are comfortable with before you start playing.

Checking the figure

Confirm the setting and check the screen shows the figure you intended. If it reads differently from what you chose, adjust it straight away.

From pastime to pressure

You know your own habits best, and the earliest signals are easy to talk yourself out of. Catching them while they are small makes a deposit limit or a short pause simple to set, before play stops feeling like entertainment.

See how many of these fit the way you have been playing lately.

Chasing a loss with a bigger deposit
Losing track of time at the screen
Spending money meant for bills
Hiding your play from people close to you
Playing to lift a flat mood
Borrowing to keep the account topped up
Promising yourself it stops tomorrow

You have found gambling on a family device

Photo ID checked first, withdrawal later. Nobody under 18 can hold an account here, so age is confirmed at registration. Photo ID, proof of address and a card image are checked before any first withdrawal leaves the casino.

Blocked before it is installed, not after. Gambling sites can be shut off on a shared laptop, tablet or phone with blocking software set by whoever manages the device. Choose the device the family uses most, switch it on there, and keep the login with a parent.

The person you are worried about. A relative who has noticed something can start with a ordinary conversation that carries no blame. If the worry stays, the Gambling Helpline Aotearoa takes calls any hour, free on 0800 654 655, and free texts on 8006.

The morning after

Free help across Aotearoa

Most people worry that asking for help means being judged or paying for it; neither is true.

Gambling Helpline Aotearoa

A free helpline answers day or night, by call or text, and the conversation stays confidential. Relatives can ring about someone else's play and get the same support. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling costs you nothing, in person or by phone, alone or with family. Peer and cultural support comes too, and weekday business hours make reaching someone straightforward. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs a plain information site for people who gamble and their families, with signs of harm, practical tips and a local support finder. safergambling.org.nz

Control over when play stops

Need a few days off? A time-out is the shortest break on offer: you switch it on in your account and play stays shut for the hours or days you pick. Deposits and games lock with it until the break ends.

Shut the door properly. Self-exclusion is the firm version: access closes for a long stretch and cannot be reopened early, even if you change your mind. Set it in your account; where harm shows, the operator can keep you off all its platforms for up to two years.

No register, one account. New Zealand has no national self-exclusion register, so your Clubworld Casino account is where the closure is set, and it covers this site only. For support beyond it, the gambling helpline will talk through the next step with you.

Your account, explained

Limits and exclusion, answered

Long-standing habit at Clubworld Casino: we answer the awkward question directly, not around it.

Can I undo a self-exclusion before the period runs out?+

No. Once a self-exclusion is in place it stays for the whole period you chose, and nothing in the account will lift it early. That firmness is the point of the tool, so plan the length as if you intend to sit out every day of it.

What does a cooling-off period actually do to my account?+

A cooling-off period freezes play while your balance and history stay where they are, so nothing is lost. When the break ends, the account opens again on its own and you can decide whether to keep playing. Self-exclusion is the longer, firmer version of the same idea.

How do I shut my account permanently at Clubworld Casino?+

Closing it for good is arranged with our support team, who work through the request with you rather than leaving you to click a button alone. Reach them by live chat, email or phone at any hour, and you can also end a period of play from inside your account settings.

Can I raise a deposit limit after I have set it?+

Limit changes are made in the same part of the account where you first set them, so nothing is locked away from you. Our team will talk you through the effect of any change before play continues, and short breaks and exclusions sit alongside the limits there.

Does your self-exclusion block me at other casinos in New Zealand?+

No. This market has no national self-exclusion register, so an exclusion set here applies to your Clubworld Casino account only. If you want cover elsewhere, you would need to approach each operator yourself.