The worry that keeps players from writing in: no reply, no idea how long anything takes.
trustWhy is my account verification taking so long?+
Once your photo ID, proof of address and payment card image all reach [email protected], the check typically finishes in 57 hours. Nothing else is requested during that window, so a quiet inbox means your file is simply in the queue. You get an e-mail the moment the review closes.
trustWhat if I cannot log in and forgot my password?+
Give your registered e-mail address and your full name, and that is enough for the team to open your file. Nobody will ever ask for your password, and any message requesting it is not from us. A reset link goes to your registered e-mail whenever access needs restoring.
trustWhere can I get support in my own language?+
Conversations run in English, German, Norwegian and Finnish, day and night. English is the language used for verification paperwork and payment reviews, so documents are read faster when submitted that way. If you write in another of the four, a speaker of that language replies.
trustCan I close my account for good?+
Yes, you can close your account at any time by writing to [email protected] from your registered e-mail address. Say plainly that you want the account closed, and the team confirms once it is done. If gambling has become hard to control, ask instead for a cooling-off period or self-exclusion, which are separate and reversible on request.
trustWhere is the licence held and who supervises?+
We hold a licence from the Anjouan Offshore Finance Authority, number ALSI-731122. That regulator supervises Clubworld Casino LLC, company number 890597, registered at Bandar Salaam, Mutsamudu. If a complaint is not settled with support first, the same regulator is where you take it next.
Checking Credentials
Who runs Clubworld Casino?
The registered company, its Anjouan licence and the written address for anything formal.
How a stuck query moves from an agent to a review team and finally to the Anjouan regulator.
Describe What Happened
Start with the support team and describe what happened, in order, with your transaction reference. An agent logs the query and answers with what the account record shows.
Still Waiting On An Answer
Reply to the answer you receive and say plainly which part is still unresolved. Your case stays with the same team, so nothing is repeated from the start.
A Written Outcome In Hand
Ask for the matter to be escalated to a supervisor when the reply still misses the point. A senior agent reviews the notes and gives you a written outcome.
Formal Dispute To The Regulator
Only after that review can a dispute go to the Anjouan Offshore Finance Authority, the licensing body named in the operator details. Keep every reply you received.
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